Return and Replacement Policy

Return and Replacement Policy:
If customers receive items in a damaged condition, they must inform us via email at ebhandarcrm@gmail.com with a supporting picture of the damaged items in the original packaging within seven days of receipt.

Damaged items must be returned to us in unused condition with all original boxes, parts, and accessories via courier. We will bear the return shipping charges. We reserve the right to either replace the damaged item entirely or provide a 100% money-back guarantee (if the issue is not resolved within a maximum of 30 days). A replacement will be sent after the returned items are received and inspected.

The replacement is void if the inspection reveals any of the following:
- The item has been used.
- Any parts/accessories are missing.
- Damage was due to improper handling, not as prescribed by the manufacturer.
- The product was tampered with or attempted to be modified.
- Products must be unused, unaltered, unsoiled, in original condition with original tags, including but not limited to the product barcode, price tag, etc., and packaging intact.

100% Money Back Guarantee if:
- Not dispatched within three days after the promised shipment date.
- Not delivered within ten days after shipment.

Guaranteed Resolution of Complaints within a maximum of 7 days with a full refund if not resolved.

Before the dispatch/delivery of the product:
If your order is not dispatched within three business days after the promised shipping date, we guarantee a refund of the money you have paid for the product. You have full flexibility to cancel your order until the product is dispatched – no questions asked.

After the dispatch/delivery of the product:
If the order is not delivered within ten days after dispatch, We offer an instant 100% refund on the money you have paid for the product.