Return & Replacement Policy – eBhandar

At eBhandar, we are committed to ensuring a smooth and reliable shopping experience. This Return & Replacement Policy explains how to report damaged items, return products, and request replacements or refunds.

1. Reporting Damaged Products

If you receive any item in a damaged condition, please inform us within 7 days of delivery by emailing:

Email: ebhandarcrm@gmail.com

Please attach:

A clear picture of the damaged item
A picture of the original packaging

2. Returning Damaged Items

Damaged items must be returned in unused condition with:

All original boxes
All parts and accessories
Original tags and labels (barcode, price tag, etc.)
Packaging intact

Returns must be sent via courier. We will bear the return shipping charges.

3. Replacement & Refund Conditions

Once the returned items are received and inspected, we may:

Replace the damaged item, or
Offer a 100% money-back refund if the issue is not resolved within 30 days.

Replacement may be refused if:

The item has been used
Any parts or accessories are missing
Damage is due to improper handling or misuse
The product has been tampered with or modified
The product is not in original, unaltered, unsoiled condition with tags and packaging intact

4. 100% Money Back Guarantee

You are eligible for a full refund if:

The order is not dispatched within 3 days after the promised shipment date
The order is not delivered within 10 days after shipment

5. Complaint Resolution Guarantee

We guarantee resolution of complaints within 7 days. If a complaint is not resolved within this period, a full refund will be issued.

6. Before Dispatch

If your order is not dispatched within 3 business days after the promised shipping date, you may cancel the order anytime for a full refund — no questions asked.

7. After Dispatch

If the order is not delivered within 10 days after dispatch, we offer an instant 100% refund of the amount you paid.

8. Contact for Returns & Replacements

For any queries related to returns, replacements, or refunds, please contact:

eBhandar – Customer Care
Email: ebhandarcrm@gmail.com