Shipping & Return Policy – eBhandar

At eBhandar, we aim to provide a smooth and reliable shopping experience. This Shipping & Return Policy explains how we handle damaged products, returns, replacements, and refunds.

1. Damaged Products

If you receive any item in a damaged condition, please inform us within 7 days of receipt by emailing ebhandarcrm@gmail.com with:

A clear picture of the damaged item
The original packaging visible in the photo

2. Returning Damaged Items

Damaged items must be returned in unused condition with:

All original boxes
All parts and accessories
Original tags and labels (including barcodes, price tags, etc.)
Packaging intact

Returns must be sent via courier. We will bear the return shipping charges.

3. Replacement & Refund Conditions

Once the returned items are received and inspected, we may:

Replace the damaged item, or
Offer a 100% money-back refund if the issue is not resolved within 30 days.

Replacement may be refused if:

The item has been used
Any parts or accessories are missing
Damage is due to improper handling or use not as prescribed by the manufacturer
The product has been tampered with or modified
The product is not in original, unaltered, unsoiled condition with tags and packaging intact

4. 100% Money Back Guarantee

You are eligible for a full refund if:

The order is not dispatched within 3 days after the promised shipment date
The order is not delivered within 10 days after shipment

5. Complaint Resolution

We guarantee resolution of complaints within a maximum of 30 days. If a complaint is not resolved within this period, a full refund will be provided.

6. Before Dispatch / Delivery

If your order is not dispatched within 3 business days after the promised shipping date, you may:

Cancel your order with full refund – no questions asked
Enjoy full flexibility to cancel until the product is dispatched

7. After Dispatch / Delivery

If the order is not delivered within 10 days after dispatch, we guarantee an instant 100% refund of the amount you paid for the product.

8. Contact for Shipping & Returns

For any queries related to shipping, returns, or refunds, please contact:

eBhandar – Customer Care
Email: ebhandarcrm@gmail.com